Conflict Managment

We can’t alter the fact that there will be conflict. We can only learn to manage it when it occurs.

We are each trapped inside our own way of seeing the world, and our differences create conflict in those world-views. We want others to see the world as we do, because we know similarities will bring us closer to each other. On the other hand, we tend to protect our way of seeing the world with great energy and enthusiasm.

People who successfully handle difficult interactions are aware of how their feelings and attitudes affect their nonverbal messages. They know their listeners will “hear” their tone of voice, vocal volume, rate of speech, and body language over and above their words.