Before we delve into the subject of becoming a better listener, let’s answer a question that is usually asked. What's the difference between hearing and listening? To hear is to perceive with our ears the words that are being spoken. To listen is to pay attention with our other senses to help us understand the words being spoken.
We hear words with our auditory system and we listen to complete messages using our cognitive functions: attention, memory, thinking and reasoning. To become a better listener, the first step is to know what barriers stand in our way.
A person that knows how to listen is someone who enjoys the fruits of meaningful and close relationships with others. When you truly and actively listen to someone, you give that person a precious and sought after gift: attention. In turn, the speaker is more inclined to reciprocate with the gift of his /her attention.
What skills do you use?
